At Sodepac International, we are convinced that it isn’t enough to have a good product. It is the quality of the support that makes all the difference. For nearly 50 years, our family business has put human well-being, listening skills and agility at the heart of its customer relations, both in France and internationally.
Our team supports you at every stage of your development: definition of the need, innovation, manufacturing, storage, up to implementation and shelf-stocking, while remaining responsive and committed at all times.
Teams that are available and present in the field
Proximity is one of Sodepac’s core values. Our teams are attentive, responsive and committed to fulfilling your specific needs by providing clear and concrete answers.
In France, our customer service representatives, sales representatives and product experts provide local support, and conduct regular on-site visits to understand your issues and provide the best possible guidance.
Internationally, we go out to meet our distributors and their customers in the export zones. Our teams conduct field visits in the partner countries to interact with local teams, visit logistics or industrial sites, and make sure that our products are being used properly in climatic or logistical contexts that can often be demanding. We use these interactions to tailor our solutions and strengthen our bond of trust with our partners.
Product innovation serving customer needs
Our goal extends far beyond simply delivering products: we build solutions jointly with our clients.
At Sodepac, innovation is a strategic lever. Thanks to our internal R&D centre, we develop products that are ever more efficient, more durable and better suited to end users. Our humidity absorbers and complementary ranges are designed to meet the specific constraints of each sector: food, electronics, logistics, DIY or mass market.
Constant monitoring to stay at the cutting edge of technology and the regulations
Regulatory compliance and technical performance are the pillars of our commitment. Our teams conduct ongoing regulatory monitoring in line with European and international standards in the area of safety, environment and transport. This vigilance guarantees that all of our products comply with the current requirements in each country where we distribute our products.
We also give our partners and customers clear and up-to-date technical documentation: technical data sheets, safety data sheets, instructions for use, multilingual instructions, etc. These materials are regularly updated so that you have the most reliable information at the right time.
And because a good product always goes hand in hand with good practices, we offer technical training to our partners:
- On-site or remote training for your sales, logistics or technical teams
- Raising awareness about issues related to humidity in your processes or shop layouts
- Good practices for the storage, use and display of the products at the point of sale
- Our experts are available at all times to answer all your technical or logistical questions with a personalised support.
With Sodepac, you benefit from comprehensive support that is attentive to your needs, offers expert advice and is local. Whether you’re developing an innovative solution, launching a new range, developing a distributor brand or achieving your products’ international compliance, you can count on us at every stage of the project.